Terminating my Maxis broadband account – Part 3

8Mar2008 Filed under: Maxis Broadband Author: Awangku Yusli 5,030 views

Good things come to those who wait. And now the wait is finally over. I received a call on Thursday evening around 7:30 from Maxis, giving me the best news so far for the whole week. (It has been a very distressing one.)

I’m very happy to tell all of you that I can now terminate my Maxis Broadband account without having to pay any penalty!

The Maxis customer representative didn’t actually tell me what happened but he did mention the word MCMC. So I guess the people from MCMC contacted them about my complaint. Excellent!

The rep told me that their technicians had conducted some testings (really?) and reported that, somehow, the signal strength around my area is really very bad. Kind of odd because my area is covered by their 3G network — I checked before I subscribed.

Anyway, I can now go to any Maxis Centre to terminate my subscription. The rep has left some instructions so that the counter people will know what to do and that I am not to be penalised for this. So tomorrow morning, or afternoon (depends on what time I wake up), I’m going to Maxis Centre at KLCC and do just that.

And just so that you know, I went to Low Yat Plaza after work yesterday and signed up with Celcom Broadband, the RM98 per month package. Hopefully by today my account will be activated.

So there you go. I have successfully terminated my Maxis Broadband account without being penalised. If you are planning to do the same, you may try the steps I mentioned in Part 1. Good luck and may the force be with you.

___________________________________

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

15 Responses to “Terminating my Maxis broadband account – Part 3”

ahren
March 9th, 2008 at 11:55 pm

Bro..

at last dapat terminate tu..dont forget to update about ur new celcom broadband. heheh
iznan
July 24th, 2008 at 9:59 pm

wah..thanks a lot for the tips..i surely will terminate my maxis very soon….
amar
August 21st, 2008 at 5:51 pm

Maxis mmg lembab. i pun ader hantar complaint thru email but no one reply. Mmg rasa nak terminate jugak. My friend suggested Celcom broadband. Tapi ader cadangan lain tak untuk broadband yg laju dan service bagus?
Awangku Yusli
August 21st, 2008 at 8:50 pm

Sekarang ni dah ada banyak pilihan untuk broadband: Streamyx, Maxis, Celcom, P1 WiMax, Digi, U.. dan ntah apa lagi. Tengok keperluan macam mana. Kalau nak mobility, Streamyx tak boleh la kan.. Maxis memang tak payah consider. Buang masa jer. Kalau penggunaan dalam kawasan Lembah Kelang, yang lelain tu kira ok. Kalau nak guna satu Malaysia, Celcom is the best option.
syah
October 14th, 2008 at 8:46 pm

baru nampak posts ni tadi..
baru je try nak send email tapi dah sangkut..

ada error pe ntah, email sending error..
hampeh betul la maxis ni..

maybe dorg detect je aku nk report pasal MaxissBB dorg trus filter, tu kua error tu
haha~
Awangku Yusli
October 15th, 2008 at 12:43 am

Hahahaha.. what can I say. Maxis memang lembap. Sebab tu ler aku dah terminate dah.
Celcom Broadband is definitely better - …my cuppa iced coffee…
December 31st, 2008 at 9:28 am

[...] Terminating my Maxis broadband account – Part 3 [...]
Terminating my Maxis broadband account - Part 1 - …my cuppa iced coffee…
December 31st, 2008 at 5:14 pm

[...] Terminating my Maxis broadband account – Part 3 [...]
Yana Yasmin
January 17th, 2009 at 12:25 am

maxis mmg terer la
agaknya dah banyak customer report kat mcmc
dia boleh plak tak anta any email yg ada no aduan
instead, dia call trus
tp cam bangang dia cakap ‘bukan semua jalan plumbum kami cover.u cant simply assume semua jalan plumbum ada coverage.’
ceh, call buatpe kalau xleh setel
cam ngokngek je
btw dah report kat mcmc
cuma yg tak bestnya no akaun plak takde (xtau sbb xpernah dpt surat from maxis)…
harap2 laaaaaaaaaa dpt terminate without any charges..;(
Awangku Yusli
January 17th, 2009 at 10:17 am

Email komplen tu ada lagi tak? Kalau ada, boleh forward email tu kat MCMC. At least ada bukti you ada buat komplen. You can do a follow up with Maxis and see whether you can get the nombor aduan from them. My recommendation, you call MCMC straight away and tell them what the Maxis customer service rep said to you. I think that can tip the scale to your side.

One question: did you check whether your area is under Maxis 3G coverage before you subscribed?
Yana Yasmin
January 17th, 2009 at 4:00 pm

email komplen tu takde..because kita komplen pon mcm anta reply kat blog u ni la..dorg dah advance kot xmau tinggalkan any evidence..:p..errr,i didnt check..thats seriously my mistake la,cant deny it..yg org jual tu pon satu.customer service lansung takde.bukan nak tanya.kita yg naif ni pon assume la maxis the best since dia charge mahal gila (btol x?)…but still, if jarang guna pon kene charge, terlebih guna 3g pon kene, and if nak terminate pon kene,then wut the heck kan?as the consumer, terasa cam kene cekik je.cant do anything.

btw takpela..ade org kat mcmc tu dah siap minta nombor akaun…(nombor akaun pon kene minta sendiri kat maxis..(^&&^%&) hahaha…harap2 dorg leh tolong lah..kalau nak suruh buat 2nd complaint pon sanggup!janji dpt terminate without any charges!..amin~
Awangku Yusli
January 21st, 2009 at 12:38 am

Nombor akaun tu boleh dapat daripada bil

So camner? Ada progress ke?
Yana Yasmin
January 21st, 2009 at 11:46 am

takde bil ah..i x apply for the bil
watpe nak byr extra rm5…ceh..
haha
erm….tah..smlm baru je mcmc tu email
ckp akan diambil tindakan..ye ye je dorg..haha
Awangku Yusli
January 21st, 2009 at 11:58 am

rasanya mesti dorang ambik tindakan tu. good luck eh. kalo dah terminate nanti bagi tau
Maxis 3G vs Celcom 3G – Both Slow?
June 20th, 2009 at 9:15 am

[...] Maxis 3G is totally crap!. Ayusli got another perception about Maxis 3G and subsequently leading to the termination. Follow hisPart1, Part2 and Part3. [...]