7 working days has passed and there was no update from Maxis. So I decided to proceed with the second step.

I sent this email to the Malaysian Communications & Multimedia Commission (MCMC) yesterday evening:

Dear Sir/Madam,
.
I would like to make a complaint on the totally unsatisfactory services provided by Maxis broadband. I signed up with them in August 2007 under the Power Package (speed up to 3.6 Mbps). From day 1, the speeds I received when surfing have never reached anywhere near the stated maximum speed. In fact, they were way below even the maximum speed the lowest package offered (Starter Package at 384 Kbps).
.
I am currently paying RM103 per month, and comparing the amount paid and the service I received, I feel like I am being robbed in broad daylight. I believe a refund is in order, but I would accept an immediate termination of my account with Maxis Broadband without being incurred any penalty because of the 18-month contract they made it compulsory for subscribers to sign.
.
I have emailed a formal complaint to Maxis on Tuesday, 20/02/2008. Please refer to the attachment. The reference number is C3943444. They have responded to the email asking for more information but so far no action has been taken to fix the problem. My internet connection is still as bad as ever.
.
Your assistance in this matter is greatly appreciated. I would really really like to terminate my account with Maxis Broadband.
.
I am contactable at [my mobile number] should you require further information.
.
Thank you.
.
Yours sincerely,
Awangku Yusli

I don’t know how long will the people from MCMC will get back to me, but once I got something from them, I’ll definitely let you guys know.

Incidentally, I received a call from Maxis Broadband this afternoon, asking me whether I still have problems connecting to the internet these past few days. I told the guy, yes, and that I always got disconnected everytime I was online. He told me that he will ask the technical people to check and get back to me next week.

Now where have I heard that before?

He also told me that, if nothing else can be done, they will then proceed with the termination of my subscription. From the look of it, it’s highly likely they will have to. But I’ll keep my fingers crossed.

__________________________________

Update [03/03/2008]: I received an email from MCMC early this morning, asking for my Maxis Broadband account number and my address. Excellent! At least somebody is taking this seriously.

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