My blog went offline
23Jan2008 Filed under: Ramblings Author: Awangku Yusli 370 viewsI had problems accessing my blog yesterday afternoon. Everytime I tried to view my page, I kept getting directed to a “parking” page. That hit my panic button a bit. Having no one else in mind at that particular time, I sent an SOS email to Patrick from PiggyBankPie.com. (Thanks, Pat. You’re such a great guy.)
I checked with the company where I bought my domain name from and also the hosting company. Everything seemed to be in working order. Not satisfied, I then submitted a ticket to the Technical Support from the hosting company. Here’s the reply:
Hi,
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Thanks for writing in.
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This is the latest news regarding your hosting problem.
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For your info, the server main hard disks are not able to be recovered. As according engineer, the hard disk was badly affected and the bad sector is not able to be solved. Therefore, we will now announce that the main server hard disks are total damaged.
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Please give us 12-24hours to restore back all your hosting content to our new hard disks using our backup hard disks.
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For more details, please visit https://support.internet-webhosting.com/index.php?_m=news&_a=viewnews&newsid=34
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Hope you understand on the situation. Sorry for inconvenience cause.
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Thanks.
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Best regards,
Adi.S
Sigh. I felt tired all of a sudden.
To their credits, they managed to get everything back in order around 9 am this morning, roughly 18 hours after I realised it happened. This is the notification email I received:
Hi,
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Thanks for waiting.
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Refer to the recent incident where our Server Primary Hard Disk is damage and corrupted that cause the server unable to be booted as mentioned in our Latest News section at https://support.internet-webhosting.com/index.php?_m=news&_a=viewnews&newsid=34
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We glad to inform you that the server is now back online. FYI, Our engineer that has been working until this morning since yesterday night managed to restore and copied 200GB worth of data to the new hard disk after installing the new O/S and Cpanel configuration to the new disk.
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We are sorry for the downtime and any incovenience cause. We hope to gain the understanding as the incident is really unpredictable.
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Thank you.
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Best regards,
Nik Zul
Junior Technical Support
So my blog is now back online. Understandably, the whole incident was an accident and there was not much they can do about it, but it was still annoying to the extreme. My next step… look for a new hosting company. Hah!
gonna
Patrick
January 24th, 2008 at 12:17 am
Hi Yus, thanks for the kind words. Unfortunately, these things happen in IT. And being equipped against that would cost you a lot of money per month in hosting services.
Don’t forget that changing to a new hosting company comes with other problems. DNS entries must be changed and updated on the web, you need to export your WordPress theme and database. Just make sure to prepare yourself. I’m sure you could find articles covering this specific topic. But it’s a nice challenge, hope everything will go smooth in the transition.
Take care,
Patrick
mahathir
January 24th, 2008 at 7:49 pm
aku rasa maxis nak sabotaj engkau lah, sbb byk kutuk2 diorang punya broadband service…hahaha…
Awangku Yusli
January 25th, 2008 at 9:03 am
Thanks for the advice, Pat. I guess I was over-reacting a bit. That was actually the first time they had problems with the server since I subscribed with them. So I guess I’ll be staying with them till I have more reasons to leave.
Yeah, migrating would be a lot of work. And I don’t really see myself doing that. Hehehehe..
Awangku Yusli
January 25th, 2008 at 9:06 am
Bukan aku sorang jer tau yang kutuk. Ramai lagi. Tak aci la kot dia target aku jer. Tak aciiiiii !!!! Hahahaha…
shadowX_19
January 26th, 2008 at 6:00 pm
raseyer nak tukar a hosting nanti. pakai exabytes. situ jarang ade problem.. speed pun laju
Awangku Yusli
January 26th, 2008 at 10:13 pm
Aku dah check package dia. Macam mahal la beb. Aku rasa setakat nak host blog macam ni tak sanggup aku nak bayar mahal2 camtu.