I had problems connecting to the internet last Friday evening. I called Maxis helpline to ask what went wrong and I was told that they were having problems with their 3G network. They didn’t know when it will be fixed. I was then advised to wait for roughly 24 hours before trying again.

What a load of crap!

I’m subscribed to the Maxis broadband Power package with the peak speed up to 3.6 Mbps. But I’d be lucky to consistently get 100 Kbps. Broadband indeed! Oh, hang on. There’s a small print that says “Speed of service is on best effort basis”. There you go! All of us subscribers should now accept that we will never get those published speeds. Hey, can’t really blame them when they did try their best, can we?

Makes me wonder what their normal effort is. Hah!

I still don’t understand that on best effort basis thing, though. Does it mean Maxis does not have the infrastructure and capabilities to actually produce the maximum speed they claim they can provide? It’s probably the same with all the other internet service providers. I know TMNet Streamyx is like that.

So I’m paying RM103 every month (RM98 fees + RM5 for itemised billings) for a broadband service that doesn’t even deserve to be called broadband. Speed test? Most of the time the speed I got was less than dial-up.

Maxis broadband speed test

If it was not for the RM1,000+ that I have to pay to terminate my Maxis broadband account, I would have done that last week. Why do I have to pay that much, you ask? Because Maxis requires new subscribers to sign an 18-month contract with them, that’s why. So if I want to stop using Maxis before the end of the contract period, I have to pay for the rest of the unused months. And why did I sign up with Maxis in the first place? Because the other broadband providers were too slow to offer their services.

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